Data Deletion

The following actions are available inside the app and take effect immediately:

• Delete a single photograph: from within the gallery. The file is removed from storage and the record from the database.
• Delete an entire gallery: removes all its images, the stored files, and the posts generated from it.
• Delete a post: from the posts page. Note that a post already published to Instagram remains on Instagram and must be deleted there separately.
• Disconnect your Instagram account: in settings. Immediately deletes the access token and the stored connection details.
• Revoke the Lightroom plugin key: in settings, by generating a new key. The previous key stops working at that moment.
• Delete all media: in settings, under "Cleanup". Removes all your galleries, posts, and files at once. A confirmation step is required.

You can delete your account yourself, from the account deletion area on the settings page. The service shows exactly what will be deleted, asks you to type your email address to confirm, and permanently deletes everything.

If you no longer have access to the account, send a request from the email address registered to the account to info@framegrid.art, with the subject "Account deletion". We will verify that the request came from the account holder and complete the deletion within 14 business days, then send you written confirmation.

Account deletion is complete and irreversible. The following are erased:

• Your login account and email address.
• Your profile details and settings.
• Your phone number, the invoicing details you provided, and your subscription status.
• All galleries, all photographs, and all media files in storage.
• All posts and stories you created in the service, including their schedules.
• Your Instagram connection and access token.
• Stored historical performance data.
• Data in the financial planning section.
• Notification subscriptions and stored notifications.

Deletion cannot be undone. Make sure you hold your own copy of anything you care about before deleting.

You can also revoke FrameGrid’s access directly on Meta’s side, without going through us:

On Facebook: Settings & Privacy → Settings → Apps and Websites → select FrameGrid → Remove.

Once you do, the token we hold stops working and we can no longer publish or read data from your account. We delete the stored connection details on our side as a result of the removal.

Note: this removal disconnects the Instagram connection, but does not delete your FrameGrid account or the photographs you uploaded. To delete those, follow the sections above.

Posts already published to Instagram belong to your Instagram account, not to us. Deleting data here does not remove them from Instagram, so you must delete them in the Instagram app.

Invoices issued for payments are kept in the business’s accounting records for the period required by tax law. Such records are not used for any other purpose.

Technical backup copies held by our infrastructure providers may contain the data for a short additional period, until they age out of the normal backup rotation.

info@framegrid.art

Klimovitch Alexander, Israeli Licensed Dealer no. 308978956, Netanya, Israel